We are aware that customers who have purchased men’s shoes from Hartwell Footwear have mistakenly contacted Hartwell Clothing about their shoe orders that have not arrived.

To be absolutely clear, Hartwell Clothing is not in any way connected nor affiliated with Hartwellfootwear.com. We are a British womenswear business, and we do not sell footwear through this website. We are unable to trace orders placed with this business, arrange deliveries or process refunds on their behalf.

We appreciate how frustrating it must be when an order does not arrive, but we are unfortunately unable to resolve these issues.

If you have ordered shoes from their website, please refer to your order confirmation and contact the retailer directly or your payment provider if you need assistance.

Our only official website is www.hartwellclothing.com.

Thank you for helping us keep our business and our customers’ enquiries separate.