All our garments are ‘true to size’. You can check the size guides for each style here or on each individual product page in the Shop section. If you are not happy with the sizing, see our returns section below.
All UK deliveries are free for orders over £100. For items under £100 we charge £3.50 for shipping. We use a signed for Royal Mail 2nd Class service. You will be sent the tracking number once the goods are shipped.
All items are sent by a Signed For service from the Royal Mail (or international tracked & signed). In your shipping confirmation email you will have received a tracking reference so you will be able to see the service used and any further options for safe delivery.
Yes, we regularly ship to EU and USA, Canada and around the world. See our Shipping & Delivery page here for more details.
If you need further help chasing an order, please contact us on [email protected] and we will be happy to assist in investigating the reasons for any delay.
Each product page has a detailed Size Guide on the product page – you should use this chart to check your exact measurements (it’s better to get it right the first time than have to go through the returns process). If you require any other information, you can message us on Instagram, email us at [email protected] or ring us on 0330 123 2425 and we will attempt to answer your query.
You can exchange or return any of our items, providing it is unworn and sent back in a resaleable condition within 14 days of purchase. Please see our Returns page for more details. Exchanges are estimated to take 3-5 working days, however in busy periods this may increase to 7 working days.
Yes, absolutely. We use a secure encrypted transmission to receive your order and card details through SagePay or PayPal, the UK’s safest portals. You can rest assured your details are safe. Hartwell is responsible for receiving and processing your order using the basic personal information you provide us during the checkout process. Sagepay UK is responsible for securely holding your card information. Hartwell at no time can see or has access to your card information for online transactions.
Klarna offers you a range of flexible options to make payment easier. See our Klarna page here for more details.
Please complete our form on the Contact page, message us with your details via Instagram (@hartwellcountrywear), email [email protected] or call us on 0330 123 2425.